Operations are continuing at the Buncombe County PSCC. The Public Safety Communications Center, the back-up PSAP, and HAVOC-1 as a 311 center are all very busy. The teams are continuing 12ON-12OFF shift rotations. Additional personnel from Florida TERT are arriving, and work is continuing to coordinate a second team from Ohio to head down around the middle of the month.

Today, the team received a sizable delivery of goods from the Butler County Sheriff’s Office, including 2 pallets of water, food, clothes and other essentials for Ohio TERT and the other TERT teams working at Buncombe County PSCC. Supplies are still rare commodities, so we are appreciative to Sheriff Jones, Captain Matt Franke, and others at the BCSO who coordinated this delivery.

Coordination work continues to get an TERT-OH-2 team assembled. Personnel interested in deploying should immediately fill out an application through the team website. To review, 2 years service, basic ICS classes, and EMD certification are all required for assignment. THIS IS A HARDSHIP ASSIGNMENT. Every governmental agency and NGO operating in Western North Carolina is operating under hardship conditions.

 

The TERT teams from Ohio, Georgia, and Kentucky have split into equally staffed day and night shifts. Call volume remains extremely high; rescue operations are still underway in parts of Buncombe County, as well. Partial water service is being restored in very limited increments. The team now has access to shower facilities in the form of a mobile showering trailer.

HAVOC-1 has been placed in service as a center to field non-emergency and informational calls. This was made possible due to advanced programming by Motorola Systems that enabled HAVOC-1 telephone system to receive calls routed through the Buncombe County PSCC system and identified as informational inquiries. The apparatus has the ability to accommodate (6) call taker positions, and it is most certainly being put to work; inquiries are coming fast and furious.

This guy is staying at basecamp for now.

He is helping answer calls in HAVOC-1

While on a supply run to a local Publix, Johnna came across a liter of puppies that had weathered through Helene’s winds and flooding. The entire liter found homes quickly, save this one fellow. Keeping in mind TERT’s mission to provide any and all assistance, the little guy was taken back to basecamp, where he remains in our care. He has taken to the crew quickly, and following some training, will be put in rotation to start answering administrative calls aboard HAVOC-1.

We were informed officially today of the mission being extended for an additional (14) days. The team back in Ohio is working through Ohio EMA on modifying the EMAC MRP.

Committee Member Scott Brown did an interview with Cleveland Fox Affiliate WJW-TV this morning that can be viewed here.

Staying ahead of the curve is the name of the game thus far for Ohio TERT. The team arrived last night to their assigned quarters, at a nearby school with other TERT teams. Lights went out at 11PM. The lights came back on for the dispatchers at 05:30 (that’s oh-five-thirty, as in OMG, it’s early) for the entire team to report to the Buncombe County Public Safety Communications Center to get their badges, and receive training from offgoing Bumcombe County personnel. Ohio TERT is working at the center with their counterparts from Florida, Kentucky, Virginia and Georgia. Tomorrow, a 9-person team from Alabama will also join. After receiving training, the dayshift started working in the center, and the nightshift crew returned to quarters to sleep.

We are appreciative and thankful for all of the donations received. These funds helped the team to deliver a significant amount of diapers and formula to Buncombe County personnel and their families, who had run out of such supplies days ago. With the funds received, Johana Gonzales-Sells, Ohio TERT’s resident camp counselor, will be making a 4-hour round trip journey to the nearest big box store every other day to purchase more supplies for Ohio TERT and Bumcombe County personnel.

HAVOC has been programmed to be able to receive non-emergency calls for Bumcombe County at the dispatch positions aboard the unit. If/when the decision is made to utilize this setup, HAVOC will have the ability to act as a primary 311 center to relieve some pressure on the call queue.

Our radio engineers from Ohio MARCS have been likewise getting down to business. Today’s venture saw them working with their North Carolina VIPER counterparts to assist with damage survey and repair at a mountaintop tower site, and working to deploy the Tower on Wheels they brought with them. They have also been provided appropriate Motorola programming credentials to assist with programming of out-of-state radios to work on the VIPER system.

At present, there is power, but no running water.

At tonight’s conference call, Committee Chair Nick DiCicco indicated that the probability of mission extension is very high, even with the multi-state TERT teams already working. Committee personnel back in Ohio have been compiling a tentative roster of personnel who may be able to deploy as TERT-OH-2 to support what is looking to become one of the largest disaster mobilizations so far this century.

 

The team departed Cambridge this morning at 6:30 and headed down Interstate 77 with an escort from the Ohio State Highway Patrol to the West Virginia state line. In total, the fleet consists of HAVOC (field communications unit), 3 SUV’s, 2 pickup trucks, a fuel trailer, a radio Tower On Wheels, a generator, and a supply trailer. While on route, the team received word from Buncombe County Public Safety Communications of the need for diapers and baby formula (we cannot imagine why babies don’t like MRE’s). So, the team stopped a couple time and purchased all the diapers and formula they could find.

IMG_2565

Ohio TERT arrived in Asheville around 7:00 and arrived at their assigned shelter facility at a school about an hour later. Personnel from Florida TERT are also there. At last report, the team was safe and establishing base camp.

 

Ohio TERT members met this afternoon at the rally point in Cambridge. The deployment team was met by logistics and support personnel, all of whom have been working to get to the point of deployment. Following invocation by Mark Beros of Stop Nine Church of Christ, Committee Chair Nick DiCicco provided an update to the team. At present, Ohio TERT, along with TERT teams from Florida, Kentucky, and Georgia will be assigned to Buncombe County Public Safety Communications. Reports of damage and supply shortages have been numerous, and breathtaking. The expectation is that telecommunications are still impacted, public utilities are compromised, and many routes still impassible. DiCicco instructed the dispatchers on the team to prepare for 12-16 hour shifts, and once initial training is complete, to be working with a 100% TERT crew from Ohio and other states while Buncombe County personnel get a much needed break.

The team also heard words of thanks from Ohio 911 Program Office Coordinator Patrick Brandt and Ohio DAS Deputy Director of First Responder Communications Initiatives Angela Canepa. The team will depart from Cambridge at 6:30 on Tuesday morning, with an Ohio State Highway Patrol escort to the West Virginia state line.

It is believed that the need for TERT personnel will continue beyond the initial 14 day deployment window. Public safety telecommunicators who are interested in deploying in the near term (this would be mid-October through the end of the month) should contact Committee Chair Nick DiCicco at Nick.DiCicco (at) cvdispatch (dot) com .

SEPTEMBER 29, 2024

Following the landfall of Hurricane Helene, and receipt of a request for help, a team of Ohio 911 dispatchers, radio technicians, and support personnel are heading to North Carolina to lend assistance.

Ohio TERT, part of the national Telecommunicator Emergency Response Taskforce, are a group of public safety personnel from across Ohio who have volunteered for a 14-day deployment to assist local 911 centers whose own personnel have been on duty without break since Helene’s historic rainfall caused catastrophic flooding to interior sections of the U.S. Southeast.

The 19-member team is comprised of members from across the state, and includes personnel from dispatch centers in Strongsville, Urbana, Bedford, Westlake, North Lawrence, Butler and Franklin Counties, and the State of Ohio. They will be assigned to work shifts at centers in the hardest hit communities of Western North Carolina. There, the team will assist in handling the crushing call volume, provide relief to allow home agency personnel time to assess facility damage, and address their own home situations, which were not immune from Helene’s impact. Additionally, radio engineers from Ohio MARCS will lend assistance with stabilizing radio infrastructure and assist in repair operations, where appropriate.

Ohio TERT Chair Nick DiCicco, Director at Chagrin Valley Dispatch near Cleveland, said that Ohio TERT is deploying to do their part to help. “The devastation across Western North Carolina is incomprehensible. We are just doing our part to help where we can.” TERT Team Leader Johnna Sells, from Franklin County Emergency Management and Homeland Security, added, “We’re doing what we can to help our peers. This job is tough enough, and much more so during disasters. This is our chance to show up for each other.”

The team departs Tuesday morning from Cambridge, and expects to arrive in Asheville, North Carolina on that afternoon.

###

Ohio TERT is part of the National Joint TERT Initiative. For media inquiries during their deployment, please contact Ohio TERT PIO Mory Fuhrmann at fuhrmannm@mifflin-oh.gov.

 

PDF Version of this Press Release

The team was initially stood down from a potential deployment to Florida, and no sooner had that message been passed than an EMAC request came through from the North Carolina Emergency Management Agency. Helene’s inland impact has been catastrophic in areas of Georgia, Tennessee, Virginia, and North Carolina. Flash flooding has cut off many areas of several states, and even washed away parts of interstate highways.

Ohio TERT has been assigned to report to Catawba County, North Carolina on Tuesday. The team will rally at Cambridge, Ohio on Monday afternoon. They will receive a briefing and invocation, share a dinner with the support team, and department early Tuesday morning. The team’s make-up for this deployment is (19) personnel, and includes dispatchers, line supervisors, and radio technicians from PSAPs across the state as well as Ohio MARCS. In addition to the personnel, the team is taking Chagrin Valley Dispatch’s Type III field communications unit (callsign HAVOC), a cache of (48) radios, a mobile repeater tower, and various stuffs to support the team.

Team lead Nick DiCicco briefed the Ohio APCO and NENA boards this afternoon. At this point, the belief is the team will depart on Sunday morning. Florida DEM has transmitted the EMAC request and we have sent back our MRP. We anticipate confirmation of a mission package tomorrow morning. We have assembled a team of (10) personnel from across the state, who are preparing for a (14) day deployment. Further details as they become available.